Frequently Asked Questions
Everything you need to know about shopping with Essex Fashion House.
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over $150. For domestic orders, delivery typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label and initiate your refund.
Are your designer pieces authentic?
Absolutely. At Essex Fashion House, we pride ourselves on a rigorous multi-point authentication process. Every item is verified by our in-house experts to ensure 100% authenticity before it is listed.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I determine my size?
Each product page includes a detailed size guide with specific measurements. As sizing can vary between designers, we recommend comparing the listed measurements against a similar garment you already own.
Can I cancel or modify my order?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat or email.